How to Deal With Damaged Luggage

December 29, 2017

 

You finally make it off your plane, you navigate through the crowded terminals, you wait and wait at baggage claim and when your luggage finally comes around, you see that it is damaged. So what do you do? Unfortunately, damage happens, and if you are flying with a checked bag it is always something of a risk. Most major airlines are fairly strict about what kind of damage they will cover, and they give you a short window of time to make claims to be considered for reimbursement. Also, they generally don't cover damage of items inside the baggage itself, so always pack with caution when checking a bag. Below are guidelines to luggage policies for major airlines. 

 

American Airlines

Time period to report damage: 24 hours for Domestic Flights, 7 days for International

 

If you notice damage to your baggage upon leaving the airport it is best to report it right away  To be considered for reimbursement, you will be given a file reference number to use when you fill out the Passenger Property Questionnaire. Keep in mind that if the airline determines the damage was done by TSA, they will not cover it and will tell you to contact them directly.  

 

Delta Airlines

Time period to report damage: 24 hours for Domestic Flights, 7 days for International

 

Luggage damaged on a Delta flight must be evaluated by their airport baggage office before they allow you to make a claim.  As with previously listed airlines, they will not cover damages cause by TSA, or by what they classify as "normal wear and tear."

 

United Airlines

Time period to report damage: 24 hours for Domestic Flights, 7 days for International

 

United Airlines also encourages you to report damages while you are still at the airport. One of their baggage agents will inspect the luggage, and if they determine it was damaged by their handlers they will give you a damaged baggage claim report to fill out. After you have submitted this they will get in touch with you about replacing or reimbursing you for your bags. 

 

Southwest Airlines

Time period to report damage: 4 hours for Domestic Flights, 7 days for International

 

While they have mostly similar procedures to other airlines, Southwest only gives you four hours from the time your flight landed to make a damage claim. An agent will need to inspect your luggage and decide if you are eligible for replacement or reimbursement. 

 

Alaska Airlines

Time period to report damage: 24 hours for Domestic Flights, 7 days for International

 

Like the other airlines listed above, you need to report damages while still at the airport if possible. An agent at the desk will determine if you can make a claim or not and give you the requisite paperwork

 

 

Please reload

Featured Posts

The Best Places on Earth for Hot Air Balloon Rides

April 2, 2018

1/10
Please reload

Recent Posts

February 22, 2018

January 25, 2018

Please reload

Archive
Search By Tags