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  • Do I qualify for warranty?
    Our products are designed and manufactured to the highest standards of workmanship with the finest materials available and carry a 3 year limited warranty against defects in material and workmanship from the date of purchase. It is important to note that our warranty does not cover fabric fading, damage caused by normal wear and tear, misuse, mishandling, improper care; especially moving parts and wheels or any component parts, including handling by third parties. Airline damage or mishandling is also not covered by our warranty. We suggest you check your luggage for signs of damage once you have collected it from the carousel. If an airline damages your luggage, you should immediately file a claim directly with the airline. Click here for more info.
  • What is CA Prop 65?
    California's Prop 65 in its simplest terms, requires a label where a product contains a chemical compound that exceeds the Safe Harbor Level. Safe Harbor determinations are based on a person's exposure to a chemical, assuming daily exposure at that level." This warning to consumers is typically done with a "warning label" directly onto the merchandise itself. Importers and Retailers therefore, need to test their products (typically done at the production level) for the existence of these chemicals and, if found, are subject to the label requirement. The "Proposition 65 warning are only required under California law. Prop 65 standards are among the most stringent standards in place anywhere and are often far more stringent than federal standards. According to source from, the warning does not automatically mean that the product is unsafe.
  • How do I reset the TSA lock?
    Check out this page for more information on how to reset the lock.
  • What's the standard carry-on size?
    The standard size for a carry-on bag varies depending on the airline. To make it more convenient for you, we compiled a list of popular airlines and their maximum size restrictions. Alaska 2 9 x 14 x 22 American 2 45 linear inches America West 2 54 linear inches for Garment Gags, 45 other Continental 2 45 linear inches Delta 2 22 x 14 x 9 Northwest 1 54 linear inches Southwest 2 10 x 24 x 16 TWA 2 62 linear inches United 2 22 x 14 x 9 US Airways 2 22 x 16 x 16 overhead 21 x 16 x 8 under seat 45 x 23.5 x 4 garment bag Linear Inches = H + W +
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